Livraison
- The delivery time is based on:
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- Payday
- Payment time
- Shipping counrty
- Availability of stock
- When will I receive my order?
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Shipments are made on business days, from 9 am to 6 pm, excluding Saturdays, Sundays and holidays.
Delivery times are valid from the moment your order is collected at our wharehouse by the shipping company.
The shipping time does not include delays derived from customs procedures or delays from the shipping company.
- How can I track my order?
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You will be informed of the location of your order via SMS and/or email.
You can confirm the location of your order by entering the tracking number here.
Tracking Number example: 09687975000001Z
- For Portugal Continental, Azores and Madeira (DPD) you will receive the following notifications:
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- On the day of collection of the order by the shipping company
- On the day of delivery, with the tracking number (example above) and a prediction of time delivery, This time is indicated by the shipping company, if you do not receive your order at this time you should contact DPD indicating the tracking number.
- Hours before delivery, you will receive a link to follow the order in real time.
- For International shipments (DHL):
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You will be informed of the location of your order via SMS and/or email.
You can confirm the location of your order by entering the tracking number here.
Example of tracking number: 4908639748
You can change the delivery date and address of your order directly with the shipping company, by accessing the links sent by email or sms.
- SHIPPING MODES AVAILABLE
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The available shipping modes will be displayed during the checkout process, depending on the shipping country you have defined.
Portugal Continental, Azores and Madeira
- Store Pickup
- Normal shipping
- Pickup Point
COLLECT PICKUP POINTS
More than 500 pickup points in Portugal Continental, Azores and Madeira in accessible locations, for your convenience. In the shipping modes available at Loja Verde Online, simply choose the best Pickup Point for your. The order will be delivered at the selected point, receiving an email and / or SMS informing you that you can pick up your order. If collection points are not available when choosing Pickup Pickup, there are no points associated with the selected zip code.
Select the pickup point closest to you during the Checkout process, or check here.
International
- Normal shipping